Tenant Emergency Contacts/Procedures

Re-lighting pilot lights on hot water units

The process of lighting a pilot light on a hot water unit varies as every hot water unit is different.

STORAGE UNITS (TANKS) – Instructions for relighting a hot water tank can be found by opening the front cover on the tank. If the instructions are damaged or faded, you will find brand specific instructions for relighting hot water services online by googling “How to light the pilot light on a <<insert brand name>> hot water service”.

GAS BOOSTED SOLAR –

Turn power point off at wall
Wait 5 minutes
Turn power back on

This should reset the unit unless there is a further fault that needs attention.

INSTANTANEOUS – Same as solar above.

ELECTRIC – Unlike gas hot water that continues to heat throughout the day, electric hot water services generally only heat up once in a 24-hour period. Most often this is at night time as the electricity rates are cheaper. If living with other people, you will need to be sure they haven’t used all the hot water for the day, if your house mates have had a shower and the water is too cool for your shower, wait until the next morning to see if it reheats overnight. If you are the first person to have a shower for the day and there is no hot water, you may need an electrician to attend.

Email Wyndham Property Management to arrange this: contact@wpm.com.au

Emergency Numbers

SP Ausnet

SP Ausnet are available 24/7 for emergencies. They have a separate emergency line for both gas and electricity emergencies.

If you are able to smell gas coming from the gas meter, call their 24-hour hotline on 13 67 07

If the smell is coming from an appliance:

TURN YOUR GAS METER OFF!
Open windows in the home to air it out
Contact us immediately.

For an electricity emergency phone SP Ausnet on 13 17 99

Great Western Water

If you do not have water coming from any of the taps or if you have broken pipes or a leaking meter you can call Great Western Water on their 24-hour hotline on 13 26 42

Burst pipes/hoses

If you have a split pipe or hose turn your mains water supply off at the meter to avoid further damage until Plumber arrives.

Please note – Great Western Water are not plumbers. If you have an internal blockage you will need to refer to information provided by your property Manager.

IMPORTANT! Any blockage caused by something yourself or your guests, will make you responsible for the repair.

DO NOT USE “FLUSHABLE WIPES”
DO NOT DISPOSE OF KITTY LITTER IN THE TOILET
NEVER PUT ANYTHING OTHER THAN TOILET PAPER AND HUMAN WASTE IN THE TOILET
DO NOT PUT GREASE AND OIL DOWN ANY OF THE SINKS

All of these things will cause blockages that you will be responsible to have fixed.

Storm damage

SES 24 hour emergency number: 13 25 00

After hours emergency contacts

ELECTRICAL: Iconstruct Electrical - 0412 249 151

PLUMBER: David McCarthy Plumbing 03 9931 0905

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Wyndham Property Management

5.0

Diana Karambalis4 months agoWyndham Property ManagementAfter a disastrous experience around 10 years ago with another agent, I was referred to Carmen. Carmen has been managing my property ever since and is highly recommended. If you want an agent who takes care of both landlords and tenants then look no further than Wyndham Property Management.Read more...
Carrie Briggs5 months agoWyndham Property ManagementCarmen and her team are amazing they put 100% in there work.
Property investors should be glad to have there home in there hands as to other real estates around Werribee
Wpm is by far the best, professional and prompt.
One day turn around for something to be fixed is very prompt.

Thanks guys.Read more...
Magdalein Goh6 months agoWyndham Property ManagementMs.Madeleine Kiss has time and time again impressed with her attention to details and prompt responses to my every concern and query in respect to my property. I've had much peace of mind ever since she began looking after my property. She is simply outstanding and reliable.
Thank you Madeleine!Read more...
Dream Ghost8 months agoWyndham Property ManagementI have had nothing but pleasant experiences with every single person I have spoken to at Wyndham Property Management. Carmen however has by far exceeded our expectations on all levels, she always gets everything done so promptly and professionally, which we have really appreciated.Read more...
Linaa year agoWyndham Property ManagementI recently changed property management for my investment properties to Wyndham Property Management (WPM). I was not happy with the service I received from my previous agencies. I felt like I had to be on top of things all the time. A reliable, dedicated and experienced property manager is very hard to find. Most of agencies put heavy focus on their sales team. Rental properties to them are just potential stock for future sales. Most of time, they fill in the property managers roles with people who have little experience in the industry and do not provide sufficent traning and support. This in turn translates to high staff turnover, stressed-out landlords and unhappy tenants. Even though I have only been with them for a few month, I have already had good feelings about their service. From the start, Carmen left me a very good impression with her knowledge and experience in the industry. A thumbs up to my property manager Darcy who has always been responsive, efficient and professional. He is passionate about what he does and full of energy. He has been helping me dealing with difficult tenants who stop paying rent and cutting off communication. For the first time, I feel like I am in good hands. Will definitely recommend WPM to my family and friends for their investment properties management.Read more...

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